PAY YOUR RENT

RENT PAYMENTS

Rent is due on the first working day of each month to the San Antonio Housing Authority (SAHA). SAHA has rules regarding late payments and non-payment of rent. These rules are in your resident handbook and lease.

Paying rent can be as simple as writing a check or money order and sending it in a postage paid envelope that comes with your rent statement. Be sure to include the bottom portion of your rent statement in the envelope. SAHA prefers that residents use this method so that staff has time for other duties, such as improving services at your site.

Residents can pay their rent directly at their Property office, Pay by Check Online with Collector Solutions (please click here), pay by Western Union through H-E-B, La Fiesta, or to Pay by Ace Check Express. (Please click here)

For most of these options, residents will need their tenant identification number, bank ABA routing number, and bank account number.  Residents only need their banking info for Collectors Solutions.

NOTE: Be advised that there will be a $2.00 flat fee charged when using Ace Check Express (Through Bill Payment), a $2.00 surcharge through the Western Union and La Fiesta options, or a $0.90 processing fee that will be charged to the tenant by the Collector Solutions. Other fees may apply.

If making a payment by JetPay (formerly Collector Solutions), please be advised that after 2 declined payments out of the same account, the system will not process or accept any payments from that account going forward.  Users will need to enter a different account to make their payment or utilize one of the other payment options available.

Residents also have the option of setting up Automatic Debit for paying their rent. While the account holder remains responsible for assuring that adequate funds are available in the account, there is no longer a need to remember due dates and write checks. This Automatic Debit from a residents’ bank account is processed by the bank and is a safe, secure payment option. An Auto Debit is a transaction that electronically takes money out of one bank account and transfers it to another, on a mutually agreed upon regularly occurring date. This process eliminates the need to write paper checks, replacing the traditional financial instrument with an electronic instrument that is fully automated. When an ACH Auto debit is initiated, funds will be taken on the scheduled date from the origin account (resident’s account) and transferred to the appropriate vendor (Frost Bank) without the origin account holder taking any additional action. The account holder is also responsible for updating the forms if there are any changes to their bank or rent.