Public Housing Resources

RESIDENTS

HOW TO PAY RENT

Rent is due on the first working day of each month to the San Antonio Housing Authority (SAHA). SAHA has rules regarding late payments and non-payment of rent. These rules are in your resident handbook and lease.

Paying rent can be as simple as writing a check or money order and sending it in a postage paid envelope that comes with your rent statement. Be sure to include the bottom portion of your rent statement in the envelope.

Residents may pay rent directly at property offices, at Ace Check Express locations, online with JetPay, (Collector Solutions) or by mailing the self-addressed, stamped envelope included with the monthly rent statement.

For most of these options, residents will need their tenant identification number, bank ABA routing number, and bank account number. Residents only need their banking info for JetPay (Collector Solutions).

NOTE: Be advised that there will be a $2.00 flat fee charged when using Ace Check Express (Through Bill Payment) or a $0.90 processing fee that will be charged to the tenant by the JetPay (Collector Solutions). Other fees may apply. If you pay online, JetPay will not accept payment from an account with two or more declined transactions. If your payment is not accepted, either enter information from a different account or use another rent payment option.

Recertification

All SAHA residents must complete a recertification to determine each family’s continued eligibility for housing under HUD/SAHA guidelines to include appropriate unit size, monthly rent, family income and household composition.

The re-certification process can be primarily handled by the property office staff for your community. Under certain circumstances, home visits may be scheduled.

Biennial Recertifications

All residents (family, elderly and disabled residents) will need to re-certify their eligibility every two years. Every family has the option of completing an interim recertification at any time, if there is a change in family composition, reduction in income or an increase in medical expenses. Recertifying every two years reduces inconvenience to residents and increases operational efficiency.

Up-Front Income Verification (UIV)

SAHA utilizes the Up-Front Income Verification (UIV) system to validate income information reported by participants in both the Public Housing and Section 8 programs. The UIV system electronically utilizes independent sources, such as those maintained by the Social Security Administration, state wage information collection agencies and private vendors, to confirm income figures provided by families when they apply for the program and during the recertification process. Knowingly under reporting income may result in the assessment of back charges, termination of assistance and/or prosecution through the District Attorney’s office.

Changes of Income and/or Family Composition

All changes in family income, composition or status must be reported to your community’s property manager within 10 calendar days of occurrence. Failure to report changes can result in retroactive rent increases or lease terminations. Additional household members may not be allowed to move-in until they are approved by SAHA.

Resident Obligations

All adult household members must attend re-certification appointments and sign necessary forms required by SAHA/HUD. All adult family members must:

  • Provide proof of income
  • Meet the HUD requirements on citizenship or immigration status
  • Provide their Social Security card, or application for a Social Security number, for household members ages 6 and older
  • Not owe SAHA monies from either the Public Housing or Section 8 Voucher Program
  • Not have had a lease terminated by SAHA in the past 12 months

PUBLIC HOUSING POLICY

RESIDENT’S HANDBOOK

WORK ORDER

All Public Housing residents can make a request for service by calling the Maintenance Work Order Center at 210-477-6800.

For after-hours emergencies, also call 210-477-6800. On-Call maintenance staff will respond to requests. For emergencies such as fire, floods, or criminal activity, please dial 9-1-1 immediately.

When requesting a work order, please provide the necessary information such as address, a description of the work required, permission to enter, and phone number. If repairs are needed, either the resident or SAHA may initiate a work order.

Please retain a work order number for reference.

TRANSFER REQUEST

SAHA allows public housing residents to transfer under certain circumstances which affect health or safety. Acceptable reasons for transfers include requests for reasonable accommodations (disabled residents), to allow modernization or construction, or as an incentive.

Residents requesting transfers must meet the following requirements:

  • Be a resident of at least one year
  • Ability to pass a criminal history request
  • Have not engaged in criminal activity that threatens the health and safety of residents and staff
  • Not owe back rent or other charges, or have a pattern of late payment (no more than two repayment agreements, or unpaid balances at any time in the past year)
  • Have no housekeeping lease violations or history of damaging property
  • Ability to get utilities connected in the name of the head of household (applicable to properties with tenant-paid utilities)
  • No history of disturbances in lease violations or violence toward staff or neighbors as indicated by notices of violation in the applicant’s file