SAHA Implements Temporary Policies to Assist Residents

SAHA Implements Temporary Policies to Assist Residents

SAHA Implements Temporary Policies to Assist Residents Amid COVID-19 Health Concerns

March 16, 2020

With growing concerns of the COVID-19 pandemic, the San Antonio Housing Authority (SAHA) has implemented temporary agency-wide policy changes to prioritize the health, safety and well-being of more than 55,000 residents and more than 500 staff.

Effective today, March 16, and until further notice, SAHA’s Executive Leadership Team implement the following precautions to protect its public housing residents:

  • Suspension of Notices to Vacate and lease violations
  • Suspension of evictions for non-criminal activity
  • Suspension of transfers, move-ins, move-outs
  • Suspension of routine work orders
  • Suspension of housekeeping inspections
  • Suspension of late fees
  • Suspension of all resident activities to include Resident Council and Youth Activities
  • Closure of all property management offices and community rooms; residents should email or call
  • For residents at elderly communities, Metro Health will allow food to be taken into their units
  • Emergency work orders will require additional troubleshooting via phone calls
  • Existing repayment agreements will be extended
  • Recertification deadlines will be extended
  • Rent payments should be made either online or by mail
  • Visitors for social purposes, especially at elderly properties, are discouraged; Medically-related visitors and caregivers may continue to visit residents
  • Pest control services will be conducted on the exterior of buildings and common areas
  • Pest control services will temporarily be suspended in residents units


The following policy changes were implemented for housing choice voucher (Section 8) residents:

  • Recertification deadlines will be extended
  • Closure of Section 8 lobby; clients should email or call
  • Suspension of inspections
  • Suspension of terminations
  • Suspension of voucher issuance for current and new clients
  • Suspension of moves and portabilities
  • Landlord payments will continue to processed but delays may occur


Given the uncertainty of the pandemic and the economic toll it will have to the San Antonio economy, we believe the emergency preparedness plan we have in place will protect our residents and tenants’ health and ensure their home is protected,”

said David Nisivoccia, President and CEO of SAHA.

“Our SAHA family always comes together in challenging times like these, and we are coming together once again.” 

All SAHA-sponsored events have been postponed until further notice, as well.